Listen to understand. Analyze to act
Turn feedback into strategy.
With Sentiment Segmentation, we transform user insights into clear, actionable decisions.
40+ categories. Real sentiment.
By analyzing and classifying feedback with precision, we helped a global medtech leader sharpen its customer focus.
Outcome: smarter products and strategies grounded in what users truly need.
Workflow: Sentimental Topic Segmentation
- Data collection : Aggregate feedback from CRM, support tickets, and surveys.
- Language detection & translation : Automatically identify and translate non-English inputs.
- Text cleaning & sentence splitting : Remove noise and break content into meaningful sentences.
- Topic classification : Assign each sentence to one of 40+ predefined categories.
- Sentiment analysis : Score each statement as positive, neutral, or negative.
- Dashboard integration : Push results into a Power BI dashboard for visualization.
Benefits
High accuracy
+ 90 % correctness in categorizing feedback.
Rapid deployment
From POC to production in just 4 weeks.
Full visibility
Interactive dashboard with filters by department.